Maintenance improve quality while repair stops rebuilding
We do help with your company, office IT asset repair and maintenance contracts. You will get a seamless, stable working environment and great support with our contracts
Maintaining the hardware components including computers, printers, POS accessories etc. has become very important in order to have a smooth operation. Irrespective of the brand, any hardware can give issues. Malfunctions, breakdowns can occur at any time during the business which can cause a lot of delays to the operation. This will lead to financial loses & create a negative impression about your business in customers’ mind due to inability to serve customers as they expect.
Customizable policy make sure you will get what exactly you want
We understand that all companies are unique systems that are personalized to their needs. Hence, Nouvicon adopts the policy of customizing each company’s computer support contract to meet their specific needs.
Repair Contracts
We will start carrying out the repair you have assigned to us within a reasonable period. Unless a binding deadline has explicitly been agreed, completion deadlines of which you are notified are non-binding. We will carry out on-site repairs within a reasonable period within the framework of sensible tour planning for our service staff.
Maintenance agreements
Regular IT maintenance services on your computer and related IT can ensure that your systems are up to standard. Companies with well-maintained systems are rewarded with trouble-free computing and fast and efficient responses. A well-maintained computer, laptop, network or server is also easier to troubleshoot in the event of a problem.
Our contract and agreement covers below-listed points and more
- Spare Parts – Free of charge
- Labor – Free of charge
- On-site support – Free of charge
- Preventive maintenance services will be supplied when required to reduce breakdowns
- Over the phone, technical support will be provided by trained technicians to avoid daily issues.
- On-loan units will be provided when required.